Retail Specialist
Location
abu dhabi, abu dhabi emirate
Job Type
Full-time
Category
Management & Operations
Posted
June 26, 2026
Role Overview
The Retail Specialist will support the oversight of boutique operations managed by a third-party operator, ensuring alignment with the museum’s brand standards, commercial objectives, and visitor experience strategy. The role will focus on performance monitoring, stakeholder coordination, and maintaining a high-quality retail offer that reflects the museum’s positioning.
Key Responsibilities
Retail Operations & Performance Support
- Support the monitoring of day-to-day boutique operations to ensure service excellence, brand alignment and operational consistency.
- Track retail performance metrics (sales, revenue, KPIs, targets) and highlight trends, risks, and opportunities for improvement.
- Assist in monitoring progress against agreed action plans and commercial targets, escalating delays or risks where required.
- Consolidate and analyze customer feedback from tools such as Visitor Barometer, Mystery Shopp...