Retention Specialist, Customer Support
Location
vancouver, metro vancouver regional district
Job Type
Full-time
Category
Other-General
Posted
June 04, 2026
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
Summary
We are currently seeking a Retention Specialist to join our Customer Support Team in Burnaby, Calgary or Toronto.
What your team does
The Retention Team is responsible for all internal and external inquiries related to account cancellations. They work to reduce churn and maximize the value of our products to our existing customers to drive value and revenue.
What you'll work on
- Handle external requests related to account cancellations; understand the reason for cancellation and find solutions to retain customers
- Support our internal teams as the primary point of contact for cancellation requests and potential churn <...