Retentions Consultant (6 Month Temporary Contract) Competitive

Duties & Responsibilities

Accountabilities:

1. Client service delivery and quality
   - Follow procedures and cooperate with peers and leader for best possible service delivery
2. Compliance and Risk Management
   - Defined legal, statutory and regulatory compliance is maintained at the required standards
   - Operational risk and governance structures, measures and frameworks are complied with and necessary action is taken to address issues, when necessary
3. Financial Management
   - Contribute to cost savings within the department to assist with financial goals and targets
4. Operating Model
   - Engage with clients to ensure swift resolution of queries and provide required customer service
   - Provide specific, factual and correct progress or feedback to all stakeholders
   - Take ownership of all queries, pre-asses...