Returns and CS Admin Officer
Location
Singapore, Singapore
Job Type
Full-time
Category
other-general
Posted
June 06, 2026
One (1) Year Renewal Contract
We are looking for a detail-oriented and proactive Returns & CS Admin Officer to manage product returns, RMA processes, and after-sales operations. This role to ensuring efficient handling of returns, warranty validation, and coordination with internal and external stakeholders to deliver excellent customer service.
Key Responsibilities
Returns (DR) Management
- Handle return requests by validating the reason and eligibility, then secure DR approval.
- Manage exchanges, repairs, or refunds promptly while coordinating with customers, engineers, dealers and relevant departments.
- Monitor the status of returns, analyze causes, and recommend improvement measures.
- Classify returned products based on inspection results and assigned grades.
- Manage returns using the ERP system and Excel files, and prepare reports for ...