RM - Lead

Job requirement: -
Communication skills verbal and email writing
Customer lifecycle management Onboarding, Registration, Sustenance, Possession, Post possession support
Customer centricity Customer engagement; High on Responsiveness,
Process compliance
Loyalty and referral sales
Experience in managing documentation, collections, and reporting processes
Ability to work under pressure
Multitasking
Influencing skills
Customer escalation and resolution management
Customer retention
Basic knowledge of excel and word (including mail merge)
Should be ready to work on all weekend working


Key Responsibilities :

Customer Onboarding Launch support
Help customer with smooth onboarding, and guiding them with next steps
Validation of details entered in system
Ensuring no delay in issuing allotment letters
Resolving discrepancies in payment made by customers vs enter...