RMA Coordinator

Industry Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance Functional Area RMA Department Role Executive - RMA Employment Type Permanent Job, Full Time Work location Ahmedabad (Prahladnagar) Shift Regular Day Shift Job Summary: The RMA Specialist is responsible for managing the Return Merchandise Authorization process efficiently and effectively. This includes processing customer requests for returns, coordinating with various departments to facilitate the return process, and ensuring timely resolution to customer issues related to returns. Requirements Key Responsibilities: 1. Receive and process all RMAs (product returns and repairs) 2. Set customer expectations and maintain customer relationships, providing status update and setting expectations. 3. Review and document product backlog/inventory 4. Document and maintain current RMA processes, with constant attention to measurable and continuous improvement. 5. Organize on-t...