Robotics Operations Engineer - L3

We are seeking an analytical, hands-on Support Engineer to help ensure our products' last mile success. You will play a crucial role managing the intersection of our software, hardware, and live operations, acting as a critical bridge between customers and Engineering teams. You will help convey vital information in both directions, optimize product performance, and help our Product and Engineering teams continuously improve our products with your field insights.

The key responsibilities include:

• Serve as Botsync’s primary technical representative to customers, delivering exceptional support and ensuring a positive customer experience.
• Ensure the reliability, uptime, and optimal utilization of Botsync’s Autonomous Mobile Robot (AMR) solutions after deployment.
• Troubleshoot and resolve technical issues by diagnosing faults, identifying root causes, and implementing effective solutions.
• Manage customer escalations pr...