Romanian-speaking Customer Relations Centre Agent

Ford Central and Eastern European Sales LLC is looking for a Romanian-speaking CRC Agent in our Budapest XIII. Váci Greens office.

The CRC (Customer Relations Centre) team in Budapest serves Ford customers by providing assistance in aftersales-related cases in 5 markets: Czech Republic, Greece, Hungary, Poland and Romania. 
The Agent serves as the primary contact point for customers seeking assistance or information related to their Ford experience. As a representative of Ford, the Agent is responsible for addressing and resolving customer inquiries, analyzing the context of each situation, and striving to satisfy customers promptly. The role involves continuously improving quality standards to achieve expected outcomes and customer satisfaction while adhering to Ford processes and collaborating with Subject Matter Experts (SMEs) when necessary. 

• Bachelor’s Degree or equivalent work experience.
• Previous experience in Customer Manag...