RTA/WFM (Clark) | Onsite
Location
angeles, pampanga
Job Type
Full-time
Category
IT & Technology
Posted
June 06, 2026
Qualifications
- Bachelor's degree graduate, any field.
- 3 years of RTA/WFM experience, preferably in BPO/Shared Services.
- Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting
- Knowledge with using WFM Scheduling tools (Verint, Genesys, IEX, Aspect, or the like) is a plus
- Has strong knowledge with MS Office Tools (Excel in particular)
- Strong initiative and follow-through; Strong organizational skills; Detail-oriented.
- Flexibility and ability to follow directions; Able to manage multiple tasks effectively; Good analytical and strong decision-making skills; Client-focused.
- Effective listening, empathy, build rapport, excellent verbal and written communications.
- Highest standards of ethics and integrity.
- Amenable to work in shifting schedules.
- Amenable to work ONSITE (Clark Pampanga).
- Able to start ASAP