SaaS Customer Service Specialist Role
Location
mississauga, peel region
Job Type
Full-time
Category
Other-General
Posted
June 17, 2026
Join our dedicated team as a Customer Service Specialist focusing on the manufacturing sector in Mississauga, Ontario. Provide top-tier support, troubleshoot, and enhance customer satisfaction through effective issue resolution.
This permanent full-time position requires a specialist with at least two years of experience, preferably within a SaaS environment. You will respond to a variety of customer inquiries and work closely with technical teams to solve complex issues. Your role will also include maintaining records and participating in training sessions.
Key Responsibilities:
• Manage inquiries via phone, email, and chat
• Efficiently troubleshoot product and service issues
• Collaborate with teams to resolve customer concerns
• Document customer interactions accurately
• Process orders in the ERP system
Requirements:
• Undergraduate degree in health sciences or related field
• Two years of customer service experience
• Strong communication skills
This permanent full-time position requires a specialist with at least two years of experience, preferably within a SaaS environment. You will respond to a variety of customer inquiries and work closely with technical teams to solve complex issues. Your role will also include maintaining records and participating in training sessions.
Key Responsibilities:
• Manage inquiries via phone, email, and chat
• Efficiently troubleshoot product and service issues
• Collaborate with teams to resolve customer concerns
• Document customer interactions accurately
• Process orders in the ERP system
Requirements:
• Undergraduate degree in health sciences or related field
• Two years of customer service experience
• Strong communication skills