SaaS Support Leader - KPI-Driven, Premium Care & Automation

Everscale Group • Mexico, ciudad de méxico, Mexico • Posted June 04, 2026

Location Mexico, ciudad de méxico

Job Type Full-time

Category Servicio de atención al cliente

Posted June 04, 2026

                A leading global support organization in Mexico City is hiring a Customer Support Manager to oversee a team, drive performance based on KPIs, and enhance customer experiences through effective management and automation tools. Ideal candidates should have 4–6 years of experience in B2B SaaS support, including management experience, and a solid understanding of automation tools. Strong communication and leadership skills are critical for this role.
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