Sales Agent ( Non-Voice) - Customer Service Representative

We are seeking a motivated and customer-focused Sales Representative (Customer Service Representative) to assist customers, drive sales, and deliver an excellent service experience. This role combines relationship-building, product knowledge, and problem-solving to ensure customer satisfaction while meeting sales goals.

Key Responsibilities

• Greet and assist customers in person, over the phone, or via email/chat
• Identify customer needs and recommend appropriate products or services
• Promote and sell products while meeting or exceeding sales targets
• Process orders, payments, returns, and exchanges accurately
• Respond to customer inquiries, complaints, and concerns in a timely and professional manner
• Maintain up-to-date knowledge of products, services, pricing, and promotions
• Build and maintain strong customer relationships to encourage repeat business
• Document customer interactions and update ...