Sales & Service Centre Team Leader

SUMMARY:
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POSITION INFO:
PURPOSE OF JOB Responsible for overseeing that the sales and service center meets the established standards of quality, service and SLA levels on all inbound interactions. MINIMUM REQUIREMENTS/QUALIFICATIONS AND EXPERIENCE  matric certificate  tyre industry experience of 12 months essential  quality assurance experience in a sales and service center environment of 12 months essential intermediate Microsoft office skills a natural aptitude for mathematics and statistics  attention to detail  problem solving abilities  excellent written and verbal communication skills and business acumen customer centric attitude  negotiation skills  back office and billing systems knowledge is advantageous  willingness to adapt to an ever changing environment  copes well under pressure good time keeping fully competent on the below systems: salesforce sage evolution mitel/ccmweb call cabinet/atmos  Knowledge : 1. Sales & Service Centre op...