Salesforce Architect

DCV Technologies • glasgow, scotland, United-Kingdom • Posted May 23, 2026

Location glasgow, scotland

Job Type Full-time

Category IT & Technology

Posted May 23, 2026

Salesforce Voice & CCaaS Cloud Architect Contract | UK (Glasgow preferred) | Hybrid 
We're hiring an experienced Salesforce Voice & CCaaS Cloud Architect to lead the design and integration of enterprise contact centre solutions using Salesforce Service Cloud Voice and Amazon Connect. 
This is a high-impact contract opportunity focused on cloud contact centre transformation, omnichannel customer experience and enterprise telephony integration within a complex environment. 
Key Skills & Experience Salesforce Service Cloud Voice architecture 
Amazon Connect solution design 
CCaaS and Contact Centre transformation 
BYOT (Bring Your Own Telephony) 
CTI integration and Omni-Channel routing 
AWS services including Lambda, API Gateway, CloudWatch and IAM 
REST APIs, event-driven integration and webhooks 
NICE WFM / NICE IEX integration 
Contact Lens, voice analytics and ...
            

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