Salesforce-Powered Contact Center Transformation Analyst

A leading IT staffing firm in Montreal seeks an experienced Business Analyst for a 6-month contract. The role involves supporting contact center transformation initiatives, with a focus on Salesforce and other core platforms. Ideal candidates will have over 5 years of experience, strong analytical skills, and exceptional communication abilities. Bilingual proficiency in French is preferred. This position is critical for enabling technology modernization and improving customer experience operations.
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