Salesforce Service Cloud Business Analyst

Job Summary

At Cognex, we are committed to delivering best-in-class customer experiences powered by connected technology and data-driven insights. As we continue to expand and enhance our use of Salesforce, we’re seeking a Salesforce Business Analyst with expertise in Service Cloud for continued support and further development of our Salesforce Service Cloud.

In this role, you will work closely with cross-functional teams to support analysis and solution enhancements to our Salesforce Service Cloud environment. This role is ideal for a business analyst with an understanding of Service Cloud and Agentforce functionalities, and a proven track record of collaborating with various functional teams in delivering system changes on time and per stakeholder requirements. You will be a key member of the team responsible for liaising between business stakeholders and the Salesforce technical team, focusing on process improvement, automation, and user experience with...