Salesforce Support Engineer — SLA-Driven On-Call

Pyramid Consulting, Inc is seeking a hands-on Salesforce Support Engineer in Mexico. The ideal candidate will have a strong background in production support with over 8 years in IT, including 4 years specifically focused on Salesforce.

This role involves owning L2/L3 Salesforce incidents, ensuring SLAs are met, and providing updates to stakeholders. Candidates must handle on-call responsibilities and demonstrate a commitment to quality support.