SAP Consultant

ThunderSoft • mexico city, mexico, Mexico • Posted June 27, 2026

Location mexico city, mexico

Job Type Full-time

Category IT Services and IT Consulting,IT System Data Services

Posted June 27, 2026

L1/L2 Job Description and Daily Support 


L1/L2 Job Summary  
：The SAP L1/L2 Support Engineer is responsible for providing first-line technical support for SAP systems 
.This role involves monitoring system health, troubleshooting basic issues, and escalating complex problems to higher-level support teams 
.The ideal candidate will have a strong understanding of SAP landscapes and a passion for ensuring system stability and user satisfaction 

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L1/L2 Key Responsibilities 
 ：Incident Management: Receive, triage, and resolve L1/L2 support tickets for SAP systems (e.g., SD,MM, FICO etc. modules 
).System Monitoring: Monitor system performance and logs to identify and address potential issues proactivel 
y.Collaboration: Work closely with L3 engineers and business teams to ensure timely resolution of issue 
s.User Support: Assist end-users with basic SAP system inquiries and provide training when neede 
        

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