SAP Support / Operations – Level 2

Managing production application support.

Working at level 2 giving expert support and information to the queries raised by the end user.

To understand the business process and provide consultation services.

Provide Business analyst perspective to the recurring incidents and help in RCA of the problems.

Driving timely resolution of customer issues within the expected SLA.

Preparing and maintaining KEDB for all the known issues.

Coordination with Product team / Development team for the next level support, bug-fixes and deliveries.

Drive and manage the 1st level support team for the issue resolution.

Involvement in UAT and application deployments.

Primary

Primary Skills.

Strong working knowledge of SAP MM/WM module.

Strong conceptual knowledge of MM in areas like Purchasing, Physical Inventory, Pricing, Stock transfers.

Strong knowledge related to interface monitoring inbound...