Scaled Customer Success Manager (EMEA & APAC)

What youll be doing

• Owning a portfolio of 100 B2B customers across EMEA & APAC within our Scaled segment;
• Helping customers realize value from their Sana Commerce investment and translate that into stronger business outcomes;
• Fully owning commercial KPIs across your portfolio with clear responsibility for retention and upsell performance;
• Monitoring retention and expansion signals and turning those insights into timely targeted actions;
• Identifying churn risks early and taking proactive steps to mitigate them;
• Identifying managing and driving upsell opportunities to close across your portfolio;
• Running scalable engagement motions to keep customers nurtured activated and progressing toward stronger adoption and value realization;
• Working closely with Customer Marketing to deliver relevant lifecycle campaigns and nurture programs;
• Partnering with GTM Ops to improve data quality workflows...