Scheduling Specialist

IntouchCX • bogotá, bogotá, d.c., Colombia • Posted June 04, 2026

Location bogotá, bogotá, d.c.

Job Type Full-time

Category Other-General

Posted June 04, 2026

 IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.  
 About the Job   We’re looking for a Scheduling Specialist to work in partnership with both our Operations and Workforce Management Team to align the accuracy of original schedules to forecasted work volume. Reporting to the Manager of Resource Planning, this role will also be responsible for ongoing analysis and continuous improvement.  
 Assist with schedule and tracker management to ensure that all schedules are generated properly  
 Identify customer contact trends to ensure appropriate resources are utilized  

        

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