Second Line Support
Location
dummer, england
Job Type
Full-time
Category
Other
Posted
June 20, 2026
Location
Dummer, Basingstoke
Salary
£26,000 – £32,000
You will be responsible for providing second line IT support to internal users across SCG, handling escalated issues from first line and resolving more complex technical problems.
Responsibilities
- Receiving and resolving escalated tickets from First Line Service Desk.
- Diagnosing and resolving more complex technical issues that cannot be resolved at first line.
- Escalating issues to Infrastructure, Security, or specialist teams when required.
- Providing guidance and support to First Line colleagues on technical matters.
- Supporting EUC endpoint protection activities by ensuring end-user devices are covered by protection software.
- Supporting software deployment activities, rolling out EUC software to users.
- Supporting EUC patch management activities to ensure software is updated to the latest, secure versions.