Second Line Support Engineer, Veeqo

As a Second Line Support Engineer at Veeqo, you will serve as a technical expert, diagnosing, investigating, and resolving escalated incident tickets to provide consistent and high-quality service to our customers.

Key job responsibilities:

• Diagnose, investigate, and resolve escalated support tickets in a timely manner, providing consistent and high-quality technical support and implementing workarounds where appropriate.
• Escalate complex issues or suspected system defects to the engineering team, providing detailed information and steps to reproduce the problem in order to facilitate timely resolution.
• Develop internal documentation to help the support team improve their technical knowledge and troubleshooting skills.

Basic Qualifications

• Experience in technical support or software development
• Exceptional problem‑solving skills, able to quickly understand issues and leverage available tools to hy...