Security Managed Services Practitioner (Mérida)

We are looking for a Security Managed Services Practitiones to join our security team. This role focuses on detecting and triaging security events to help protect our systems and data.

Key Responsibilities:

• Monitor and triage security alerts generated by the SIEM platform and respond to incidents via ticketing system.
• Perform initial analysis, validation, and classification of security events and potential threats.
• Execute basic incident response actions following documented runbooks and playbooks.
• Conduct foundational investigation of network, endpoint, and system activity (e.g., IPs, ports, protocols, logs).
• Escalate confirmed or high-risk incidents to Level 2 analysts with clear documentation and evidence.
• Maintain accurate and timely ticket updates, including findings, actions taken, and recommendations.
• Support continuous improvement by identifying false positives, tuning opportunities, and documentat...