Seismic Solutions Customer Success Manager
Location
ottawa, on
Job Type
Full-time
Category
Other-General
Posted
June 05, 2026
Lead customer success strategies within a seismic technology framework. Oversee training, service contracts, and key support metrics to enhance client satisfaction and retention.
This role focuses on managing the entire post-sales customer lifecycle within a rapidly growing industry. You will ensure effective service deployment, customer training, and fulfillment of service contracts while analyzing metrics such as CSAT and NPS. Collaborate closely with technical teams to bridge gaps and drive service excellence.
Key Responsibilities:
• Manage scheduling and execution of engineering services
• Lead the onboarding and training of customers
• Facilitate communication for delivery challenges
• Ensure thorough billing for additional services
• Track metrics to evaluate customer support performance
Requirements:
• Bachelor’s Degree in Engineering, Science, or similar
• 5+ years of experience in Customer Success Management
• Proven ability to manage field ser...
This role focuses on managing the entire post-sales customer lifecycle within a rapidly growing industry. You will ensure effective service deployment, customer training, and fulfillment of service contracts while analyzing metrics such as CSAT and NPS. Collaborate closely with technical teams to bridge gaps and drive service excellence.
Key Responsibilities:
• Manage scheduling and execution of engineering services
• Lead the onboarding and training of customers
• Facilitate communication for delivery challenges
• Ensure thorough billing for additional services
• Track metrics to evaluate customer support performance
Requirements:
• Bachelor’s Degree in Engineering, Science, or similar
• 5+ years of experience in Customer Success Management
• Proven ability to manage field ser...