Senior 3rd-Line Support Engineer: Incident & Tech Lead

DataFin Recruitment is looking for a Senior Support Engineer in Cape Town to provide technical leadership and support in a fast-paced environment. This role involves managing escalations and driving problem resolution across various technologies, including VoIP and network systems.

The ideal candidate will have extensive experience in 3rd Line Support and Customer Service, be proficient in Linux, and possess strong analytical and communication skills. The position also involves mentoring junior staff and maintaining documentation.