Senior Account Manager
Location
guelph, on
Job Type
Full-time
Category
Other-General
Posted
May 23, 2026
Day in the Life of the Senior Account Manager
- Own strategic relationships across a portfolio of enterprise airline accounts, with full responsibility for customer satisfaction, product adoption, renewals, expansion, and reference ability.
- Develop and maintain customer success plans outlining customer goals, success metrics, risks, and recommendations to drive value realization.
- Lead regular Executive Business Reviews and strategic engagements with senior airline stakeholders, providing insights and recommendations aligned to customer and PROS business outcomes.
- Serve as the primary escalation point and chief internal advocate for assigned customers, coordinating cross‑functional teams to resolve complex issues.
- Lead value‑based upsell and cross‑sell motions within existing accounts by identifying customer needs, positioning relevant PROS solutions, and partnering with Sales to drive commercial expansion.
- Build and ...