Senior AI-Driven Technical Support Architect

A leading technology firm in Ottawa is seeking a Technical Support Architect to provide exceptional technical support for its sustainability software. You will manage complex customer escalations and play a vital role in enhancing AI-driven workflows while collaborating with Development and Product Management teams. The ideal candidate has 5-7 years of experience in technical support roles, exceptional analytical skills, and a strong understanding of API integrations. This is a hybrid role with a focus on both customer satisfaction and technical excellence.
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