Senior Amazon Connect Architect / Engineer
Location
quezon city, metro manila
Job Type
Full-time
Category
IT & Technology
Posted
June 13, 2026
About The Role
Spectrum One is seeking a highly skilled and experienced Senior Amazon Connect Architect / Engineer to lead the design, implementation, and optimization of our cloud-based contact center environment. In this role, you will be the primary subject matter expert for all things related to Amazon Connect and the surrounding AWS ecosystem. You will partner with business stakeholders to translate customer experience requirements into scalable, secure, and innovative technical solutions.
If you have a deep background in migrating legacy contact centers to the cloud, building complex automated routing workflows, and integrating AWS AI/ML services, we want you on our team.
Key Responsibilities
Architecture & Development
- Design, build, and maintain complex, omnichannel contact flows (Voice, Chat, SMS) within Amazon Connect.
- Develop custom serverless applications using AWS Lambda (Node.js/Python) to fetch dy...