Senior Analyst, Client Success Management
Location
Makati City, Metro Manila
Job Type
Full time
Category
Business Operations Specialists
Posted
June 16, 2026
Description
The Voice of the Customer (VOC) Analytics division of Concentrix is expanding and is looking for talented, analytical individuals with a strong client orientation. We are a vibrant team and we welcome candidates who will help us drive growth for our clients and the VOC business.
Key Job Functions:
Survey Design and Project Management
* Develops survey instruments, leveraging established materials and custom enhancements
* Performs quality control functions, ensuring minimal/no errors
* Effectively manages projects through all phases, including initial launch
* Collaborates effectively with project team members across functions
Client Servicing
* Monitors and communicates status (quality, timing, budget) of survey research programs to clients and internal stakeholders through all phases<...