Senior Analyst Escalations, Customer Care (Cuauhtémoc)
Location
chihuahua, chihuahua
Job Type
Full-time
Category
Auditoría, impuestos y contabilidad
Posted
June 17, 2026
Senior Analyst Escalations, Customer Care - Mexico City
Are you passionate about helping others and providing a world‑class customer experience? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then join Western Union as a Senior Analyst Escalations, Customer Care.
In your role you will support administration duties and local/regional projects and tasks providing consistent, informative, and accurate information within the communications function, with a focus on the following:
Role Responsibilities
- Support our agents and proactively contact them to obtain business intelligence.
- Collaborate with our internal teams on managing the relationship on the functional side with some key partners.
- Ensure that documentation/procedures/measurements are kept up to date with industry standards.
- Prepare reports and daily/weekl...