Senior Analyst Escalations, Customer Experience and Root Cause Analysis
Senior Analyst Escalations, Customer Experience and Root Cause Analysis - Quezon City, Philippines
Are you ready to take on a role at the heart of customer satisfaction? Do you enjoy exploring complex issues, identifying the root causes of customer complaints, and delivering meaningful solutions across the customer journey? Then it’s time to join Western Union as a Senior Analyst Escalations, Customer Experience and Root Cause.
Western Union powers your pursuit.
You will be member of the team that plays a crucial role in addressing customer complaints and improving the overall customer experience.
Responsibilities
Deep dive on Escalations & Complaints Analysis: Conduct deep‑dive analysis of escalations, complaints, and call‑outs to identify process gaps impacting the customer experience.
Customer Journey Mapping: Build end‑to‑end customer journey maps to identify touchpoints, pain points, and improvem...