Senior Assistant Manager, Group HR Shared Services (HRSS)

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Senior Assistant Manager, Group HR Shared Services (HRSS)

Family Group: Administration

Job Summary

The Senior Assistant Manager, Group HR Shared Services (HRSS) leads end‑to‑end Pre‑ & Onboarding operations across institutions, ensuring timely, accurate, and compliant service delivery. The role provides direct people leadership, manages complex operational escalations, and ensures service readiness for new institutional intake, while balancing business‑as‑usual delivery with cross‑functional projects and continuous improvement initiatives.

Key Responsibilities

HR Operations & Service Delivery

• Lead end‑to‑end HRSS Pre‑ & Onboarding operations to ensure timely, accurate, and compliant service delivery across institutions.
• Act as the primary escalation and decision‑making authority for complex onboarding cases, cross‑institution issues, a...