Senior BA - Product & Optimisation Lead

• Join Australia's leading comparison company
• Hybrid working arrangements
• We encourage innovation, collaboration and creative thinking

About the Role
We’re looking for an experienced and commercially minded Product & Optimisation Lead (Senior BA) to drive continuous improvement across our contact centre platforms and customer operations ecosystem.

In this role, you’ll own and manage the optimisation backlog across CCaaS, Salesforce, and related capabilities — ensuring business needs are translated into practical, prioritised solutions that improve operational performance, user adoption, customer experience, and business value.

You’ll work closely with operations, sales, technology, data teams, and external vendors to shape initiatives, define requirements, coordinate delivery, and support successful implementation outcomes.

This is a highly collaborative role suited to someone who combines strong busi...