Senior Business Analyst for Customer Experience
Location
toronto, on
Job Type
Full-time
Category
Other-General
Posted
June 04, 2026
Join Backbase as a Senior Business Analyst, enhancing customer engagement through effective project management and analysis. Shape solutions for major banks across North America.
In this role, you will act as the trusted consultant for customers, working closely with development and UX teams. You will analyze customer needs and translate them into actionable project backlogs. With a strong focus on delivering successful enterprise solutions, your insights will greatly impact project outcomes.
Key Responsibilities:
• Analyze and capture customer requirements for new initiatives
• Execute business process gap analysis to identify improvements
• Develop user stories based on customer insights
• Facilitate engaging workshops to assess technical needs
• Maintain project timelines and customer satisfaction
Requirements:
• Bachelor’s degree in business or IT related area
• 7+ years as a Business Analyst in relevant fields
• Knowledge in lending products like c...
In this role, you will act as the trusted consultant for customers, working closely with development and UX teams. You will analyze customer needs and translate them into actionable project backlogs. With a strong focus on delivering successful enterprise solutions, your insights will greatly impact project outcomes.
Key Responsibilities:
• Analyze and capture customer requirements for new initiatives
• Execute business process gap analysis to identify improvements
• Develop user stories based on customer insights
• Facilitate engaging workshops to assess technical needs
• Maintain project timelines and customer satisfaction
Requirements:
• Bachelor’s degree in business or IT related area
• 7+ years as a Business Analyst in relevant fields
• Knowledge in lending products like c...