Senior Business Operations Officer.

GENERAL DESCRIPTION:

The Manager is responsible for overseeing local operational, administrative and compliance activities related to the offshore operations of Popular in Colombia and Costa Rica, ensuring successful cost-effective, high quality resource capabilities. The role ensures that local entities operate in full compliance with legal, regulatory, and internal requirements, and that third‑party services supporting offshore teams are delivered efficiently and cost‑effectively. The position serves as the primary local point of accountability for administrative, legal, and operational matters, while functional management and workforce strategy remain centralized.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(Other duties may be assigned)

Operational Strategy & Workforce Enablement (applies to Colombia and/or Costa Rica)

• Support approved operational offshoring initiatives in partnership with the business units (outsourcing/insourci...