Senior Complaints & Inquiries Specialist

Position Title: Senior Complaints & Inquiries Specialist

Department: Complaints & Inquiries

Location: Calgary, Montreal, Toronto, or Vancouver

Status: Permanent Full-Time (Hybrid)

As a self‑regulatory organization, the Canadian Investment Regulatory Organization (CIRO) is committed to setting high regulatory standards for the investment industry, safeguarding investors, and supporting the integrity of Canada’s capital markets.

Join a growing team and contribute to the dynamic and complex world of Canadian capital markets. The Complaints & Inquiries Department (C&I) is the first point of contact for the majority of incoming inquiries and complaints to CIRO. C&I is the main contact for public investors, but also plays an important triage role for other types of contacts.

In this role, you will assist investors on a daily basis by responding efficiently and helpfully to investor inquiries and acting as t...