Senior Contact Centre Specialist

Optus • Macquarie Park, New South Wales, Australia • Posted June 20, 2026

Location Macquarie Park, New South Wales

Job Type Full time

Category Information and Record Clerks

Posted June 20, 2026

Business Unit:  Enterprise and Business | EB Delivery 
Reporting to: Senior Director Client Delivery, Key Accounts 
Location:  Macquarie Park   
Talent Acquisition Partner: Katie Stevens
Application Closing Date: Monday 29 June 2026
Only applicants with full Australian Citizenship can be considered for this role, due to security requirements. 

  
Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions. 
 
Join Optus as a Senior Contact Centre Specialist, where you’ll deliver advanced technical support and managed services across Cloud Contact Centre platforms for a large govenment agency You’ll own highly complex escalations, drive incident and change processes, mentor other team members, and ...
            

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