Senior Customer Complaints Specialist

Optical Express, the UK’s leading laser eye surgery provider, is seeking a Senior Customer Complaints Executive to enhance its customer service team. The role focuses on managing and resolving customer complaints with professionalism and care, ensuring every customer feels valued.

The ideal candidate will have over 5 years of experience in customer service, particularly in complaints resolution. Strong written communication skills and the ability to navigate sensitive conversations are essential. The position offers modern work environments and generous benefits.