Senior Customer Experience Analyst

Role Purpose

This role serves as a technical expert on complex and specialized subjects, providing strategic support to management through the analysis, interpretation, and application of critical information. The position contributes directly to achieving divisional and corporate goals and supports or leads key projects by applying deep technical expertise.

Key Responsibilities

• Act as a technical expert on complex topics within the area of specialization.
• Source and analyze data from internal and external subject matter experts.
• Conduct systematic, in‑depth research and analysis on issues of varying complexity.
• Develop, lead, and communicate effective executive reports for key stakeholders, including senior leadership.
• Support or lead strategic projects using best‑practice methodologies.
• Ensure accurate in...