Senior Customer Experience Consultant

Responsibilities

Person will be responsible to Improve Customer Experience and Drive Operational Excellence.

Onboard new customer on standard processes and digital platform establishing strong foundation for long term partnership.

Align and coordinate with multiple external and internal stakeholders on customer specific requirements with Internal Operating Procedure (IOP) and Standard Operating Procedure (SOP) as outputs.

Serve as the primary point of contact for assigned customers handling daily communication and providing timely accurate information.

Execute transactional activities based on agreed IOP and SOP with the customers and internal stakeholders.

Orchestrate the end-to-end shipment cycle through fostering cross-functional collaboration for a seamless customer experience.

Coordinate closely with the Global CX Consultant and the network of CX Consultants across other locations for a consistent service delivery.