Senior Customer Service Lead & Trainer

Pavago • bogotá, distrito capital, rap (especial) central, Colombia • Posted June 22, 2026

Location bogotá, distrito capital, rap (especial) central

Job Type Full-time

Category Servicio de atención al cliente

Posted June 22, 2026

Senior Customer Service Lead & Trainer  Position Type:  Full-Time, Remote
Working Hours:  U.S. Business Hours (EST)
Location:  Remote (LATAM, Philippines, Pakistan, South Africa Preferred) 
About the Role  We are seeking a highly experienced Senior Customer Service Lead & Trainer to lead, coach, and support a remote customer service team serving U.S.-based customers. 
This role combines leadership, performance management, onboarding, training, and customer experience oversight. You will play a critical role in ensuring agents consistently deliver professional, high-quality support while maintaining operational efficiency and service standards across all communication channels. 
The ideal candidate is a strong communicator, experienced people leader, and customer service professional who thrives in fast‑paced remote environments and knows how to build high‑performing support teams through coaching,...
            

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