Senior Customer Service Lead & Trainer

Pavago • bogotá, bogotá, d.c., Colombia • Posted June 12, 2026

Location bogotá, bogotá, d.c.

Job Type Full-time

Category Other-General

Posted June 12, 2026

 Senior Customer Service Lead & Trainer    Position Type:   Full-Time, Remote 
 Working Hours:   U.S. Business Hours (EST)
 Location:   Remote (LATAM, Philippines, Pakistan, South Africa Preferred) 
 About the Role    We are seeking a highly experienced Senior Customer Service Lead & Trainer to lead, coach, and support a remote customer service team serving U.S.-based customers.  
 This role combines leadership, performance management, onboarding, training, and customer experience oversight. You will play a critical role in ensuring agents consistently deliver professional, high-quality support while maintaining operational efficiency and service standards across all communication channels.  
 The ideal candidate is a strong communicator, experienced people leader, and customer service professional who thrives in fast‑paced remote environments and knows how to build high‑performing support teams through ...
            

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