Senior Customer Service Leader - LatAm Operations

Johnson & Johnson is seeking a Customer Service Sr Leader for its Bogotá location. The role involves leading day-to-day operations and ensuring smooth CS processes while achieving performance goals and KPIs.

The ideal candidate should be a strong leader with over 5 years of customer service experience, excellent problem-solving, organizational, and communication skills. Fluency in English is required, and knowledge of Portuguese is a plus. This role promotes a positive team culture and focuses on customer satisfaction.