Senior Customer Service Representative

My client in the motor industry is looking for a Senior Customer Service Representative in their workshop department. The ideal candidate would have previous experience in the motor industry and within the customer service industry. The successful candidate will be based fully onsite in their offices in Kildare.

Job Purpose:

To be the main point of contact for customers, delivering consistently high levels of customer service and contributing to increased customer satisfaction by providing relevant, accurate and timely information through each stage of the Service process, ensuring customer expectations are managed at all times.

Key Responsibilities & Duties:

·To be the key customer contact and single point of reference for the Depot

·Create, maintain and communicate the VOSP service plan to customers and re-plan as required

·Confirm and agree details of planned visits with customers in advance, including re-plan of any outstanding ...