Senior Customer Service Specialist
Lutron is looking for a Senior Customer Service Specialist to join their Global Service & Experience Center, at the Cyber City, Gurgaon.
At Lutron, we put the customer first in all that we do. In this role, will have the opportunity to make a long-lasting, positive impact on the service we provide to our customers and develop your career through meaningful customers interactions, immersive product training and creative team projects. Upon completion, you will have the opportunity to contribute your knowledge, skills and abilities to one of our many customer-impacting teams.
Responsibilities
Lead the Customer Service team supporting different geographical regions i.e. India, Middle East, Europe & UK, Australia & New Zealand.
Collaborate with global stakeholders (US/EMEA/APAC) to resolve critical business issues.
Own and resolve complex customer queries, escalations, and order-rela...