Senior Customer Success Manager

About the role

As Lean scales into a multi-product, verticalized GTM organisation, we’re hiring a Senior Customer Success Manager (CSM) to anchor and scale our Trading & Gaming vertical alongside the VP of GTM – Trading & Gaming.

This role owns the post-sale lifecycle, expansion strategy, and operational success of Lean’s largest and most complex customers across the UAE and KSA; including brokerages, crypto exchanges, trading platforms, gaming operators, wallets, and high-frequency transaction businesses.

You will work hand-in-hand with the VP of GTM – Trading & Gaming as the senior CS counterpart: translating GTM strategy into execution, ensuring customers activate, scale, and expand their use of Lean’s infrastructure. This is a commercial CSM role with direct ownership of retention, expansion, and long‑term account health in one of Lean’s most dynamic, high‑throughput verticals.

About Lean

Lean is building the fintech infras...