Senior Customer Success Manager (Remote)
Location
Philippines, Metro Manila
Job Type
Full time
Category
Advertising, Marketing, Promotions, Public Relations, and Sales Managers
Posted
June 19, 2026
Key Responsibilities
- Serve as one of the primary points of contact for assigned clients
- Conduct regular client check-ins to gather feedback and assess engagement health
- Monitor client satisfaction and identify areas for improvement proactively
- Coordinate with recruitment, operations, and leadership teams regarding client concerns or staffing updates
- Track employee performance feedback and escalate concerns when needed
- Help ensure timely resolution of operational or service-related issues
- Maintain client records, meeting notes, and engagement updates in internal trackers or CRM systems
- Prepare simple reports on client feedback, retention risks, and engagement status
- Support onboarding coordination for new clients and newly hired team members
- Assist leadership in improving internal processes and customer experience initiatives
- Follow up on pending action items and ensure commitm...