Senior Customer Success Manager

**Senior Customer Success Manager**:
- Remote | EST Hours (Mon-Fri, 9AM-6PM) | Full-Time | Reports to Executive Leadership_
Are you a strategic, people-centric leader ready to elevate the customer journey from start to scale?
We're hiring a **Senior Customer Success Manager** to champion long-term relationships and drive meaningful outcomes for our clients in a fast-paced, content-driven environment.
In this high-impact role, you'll take ownership of the entire customer lifecycle—from onboarding and activation to retention, expansion, and advocacy.
You'll act as a trusted advisor, process optimizer, and mentor while designing scalable systems that deliver consistent client value.
If you're tech-savvy, detail-oriented, and thrive in remote-first teams, we want to hear from you.
***What You'll Be Doing**:
- Manage a portfolio of high-value client accounts, ensuring high engagement, satisfaction, and measurable success
- Lead onboarding and training ...