Senior Customer Support Analyst

We're looking for a Senior Customer Support / Operations Analyst (AxiomSL) to join our team, reporting to Senior Manager, Client Support Services.
In this role, you'll be a key point of contact for our clients, helping them resolve complex technical and functional issues while ensuring they get the most value from the AxiomSL platform.
You'll play a critical role in supporting global regulatory compliance solutions, working closely with clients and internal teams to troubleshoot issues, improve processes, and deliver a reliable, high‐quality support experience.
You'll fit right in if you're detail‐oriented, customer‐focused, and technically curious, enjoy solving complex problems, and thrive in a collaborative, fast‐paced, global environment.
What You'll Do
Provide expert‐level functional and technical support for AxiomSL products, resolving client issues through the Case Management System, email, and live calls or meetings.
Take end‐to‐end ownership of custo...